Here are the answers to some common questions about Hugstory

 

Broadcaster section

What is a Hugstory account?

Your Hugstory account is the key to accessing all the features of the site as a broadcaster or having access to all the site's chat as a visitor.

 

How to create a Hugstory account?

You can create a Hugstory account from a phone, tablet, or computer. Click the Log in tab on the home page. It's simple and free!

 

Which cameras are compatible on Hugstory?

Currently, compatible cameras to broadcast on Hugstory are:

Nest Cam indoor

Nest Cam Outdoor

Dropcam Pro

Dropcam

 

Where can I get a Hugstory compatible camera?

hugstory.com

nest.com

amazon.ca

Google Store

BestBuy

Bureau en gros

La Source

Walmart

Home Depôt

Rona

Lowe’s

Indigo

Jump+

 

How can I get help to install my camera?

Online:

https://nest.com/ca/fr/support/

By phone:

1-855-469-6378

 

How can I find an installer for my camera?

Click on the link below to find an installer anywhere in the world and get help installing your cameras:

https://nest.com/ca/fr/support/#pro/?from-footer=true

 

Am I obliged to broadcast 24 hours a day?

No, each broadcaster is free to broadcast the hours and days he wants. The broadcaster fully controls his camera and can adjust the sound, select music etc.

 

Can I only broadcast to targeted people?

Yes, you can generate an access code and give it only to people to whom you give permission to view your content

 

Why do not people see my video content?

On your broadcaster page, you must have clicked on the make my camera public button to allow people to see your video content

 

Why my video content isn’t published on the Hugstory homepage?

The most popular accounts appear automatically on the Hugstory homepage.

 

 How can I record my broadcast to extract video clips?

From your Nest Account, you can subscribe to Nest Aware. By subscribing to Nest Aware with Video History, all your video clips are saved to the cloud. You can watch your camera sequences at any time in the Nest app on your phone or tablet. You can also download video clips to keep them.

 

How to get updates for my cameras?

No procedure is required for software updates. As long as your cameras are connected to the Internet (via the Wi-Fi network), downloading updates will be done automatically.

 

Can animals be bothered or inconvenienced by cameras?

Not at all. The animals are not aware that they are filmed. In addition, the cameras emit no sound and only emit infrared light for night vision.

 

I forgot my password or want to change it, what can I do?

If you have forgotten the password for your Hugstory account, you can reset it from the Log In page by clicking Forgot your password and follow the instructions. If you know your password and want to change it, you can reset it by going to Settings in your Hugstory account after logging in to your account. Follow the instructions.

 

How to change the email address of my Hugstory account?

If you want to change the email address you use to sign in to your account, you can do so easily by accessing your account settings.

 

 What happens when I delete my Hugstory account?

 

When you delete your account, we delete all your personal data, according to our privacy statement. However, by deleting your account, you will limit the ways you can enjoy the Hugstory site. For example, you will not be able to use chat, receive notifications from your favorite broadcasters, or emails about Hugstory news.

 

Web-viewer section

 

How can I connect to chats on the Hugstory website?

To access all the chat rooms on the site, simply create a Hugstory account and be connected to it. Click the Login tab on the home page to create your account. You will have access to all the chat rooms.

 

How to create a Hugstory account?

You can create a Hugstory account from a phone, tablet, or computer. Click the Connection tab on the home page. It's simple and free!

 

I forgot the password for my account or I want to change it, what can I do?

If you have forgotten the password for your Hugstory account, you can reset it from the Log In page and click Forgot your password and follow the instructions. If you know your password and want to change it, you can reset it by going to Settings in your Hugstory account after logging in to your account. Follow the instructions.

 

Why am I not able to see the cameras?

Make sure that your browser is up to date. Google Chrome, Firefox and Puffin for tablet are very well suited for live streaming

 

Why does the camera image freeze and a small blue circle appear in the center of the screen?

There are 2 reasons for this situation; either your internet link is not strong enough to view the live video content or it is the broadcaster link that is too weak.

 

How can I get the latest news from my favorite cameras?

You simply need to click on the Follow tab directly on your favorite pages and you will receive all notifications from them.

 

How can I adopt one of the animals I see live?

On the home page of each broadcaster, you will find all the details to join them personally. Hugstory does not interfere in the adoption process.

 

Why is there a discrepancy between the counts predicting the next births and the true dates of the births?

Indeed, there is sometimes a discrepancy, since the counts are based on the average number of days of gestation according to the breeds, but the nature can anticipate or delay the birth of babies.

 

Why have my comments on chat or reviews been removed?

It is the Hugstory community that self-destructs. Depending on the number of reports of comments deemed abusive, they are deleted.

 

Why at the same time some cameras are in black and white and others in color?

Black and white vision is night vision. At the same time you have the chance to see live animals in different time zones. So, some are day and others are night.

 

Can animals be bothered or inconvenienced by cameras?

Not at all. The animals are not aware that they are filmed. In addition, the cameras emit no sound and only emit infrared light for night vision

 

Why is it that animals seem to not hear me when I talk to them?

Only camera administrators have a microphone option to be heard by animals via their cameras.

 

What happens when I delete my Hugstory account?

When you delete your account, we delete all your personal data, according to our privacy statement. However, by deleting your account, you will limit the ways you can enjoy the Hugstory site. For example, you will not be able to use chat, receive notifications from your favorite broadcasters, or emails about Hugstory news.